FitGear Pro – Frequently Asked Questions
Shipping & Delivery
How long will my order take to arrive?
Our standard delivery time is 7–15 business days, depending on your location. Once your order is shipped, you’ll receive a tracking number so you can follow your package every step of the way.
Do you offer free shipping?
Yes! We offer Free Shipping on all orders over £30.
For orders under £30, standard shipping is £4.99.
Can I track my order?
Absolutely — as soon as your order is shipped, you’ll get a Track & Trace link by email.
Returns & Exchanges
Can I return or exchange my order?
Yes, we offer hassle-free returns within 14 days of delivery. Items must be in their original, unused condition with all packaging intact.
How do I start a return?
Simply contact us at info@fitgearpro.uk with your order number, and our team will guide you through the process.
Are returns free?
Return shipping costs are covered by the customer unless the item is defective or damaged.
Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and other major secure payment methods.
Is my payment information safe?
Yes — our store is powered by Shopify Payments, which uses SSL encryption and bank-level security to protect your data.
Orders & Products
Can I change or cancel my order?
If your order hasn’t been shipped yet, contact us immediately at info@fitgearpro.uk. Once shipped, we can’t make changes.
What if my product arrives damaged or incorrect?
Please email us photos and your order number within 48 hours of receiving your order. We’ll quickly replace or refund your item.
Are your products authentic?
Yes! All FitGear Pro products are carefully selected from verified suppliers and tested for quality, durability, and performance.
About FitGear Pro
Who are we?
FitGear Pro is a UK-based fitness brand focused on helping you train smarter, recover better, and perform at your best.
We provide premium, affordable gear for home workouts, gym training, and everyday performance.
How can I contact you?
You can reach us anytime at info@fitgearpro.uk — our customer service team replies within 24 hours (Mon–Fri).
Still Have Questions?
If you didn’t find what you’re looking for, contact us at
info@fitgearpro.uk or fill out the Contact Form on our website.
We’re here to help!